Last updated: 15/05/2026
Loosegate Homes respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, enquire about a property, reserve a plot, purchase a home or receive customer care support.
Who we are
Loosegate Homes is a South Lincolnshire based property developer.
Our registered address is:
Loosegate Homes
Seas End Road
Moulton Seas End
Spalding
PE12 6LD
Email: enquiries@loosegate.com
For the purposes of UK data protection law, Loosegate Homes is the data controller for personal information we collect and use.
Personal information we collect
We may collect the following personal information:
- Your name
- Email address
- Telephone number
- Postal address
- Property enquiry details
- Preferred development, plot or house type
- Reservation details
- Purchase progress information
- Solicitor or financial adviser details, where relevant
- Customer care and defect reports
- Photographs or documents you send to us
- Communication history
- Website usage information, such as pages visited and enquiry forms submitted
- Cookie and analytics information, where permitted
We only collect information that is relevant to your enquiry, purchase, customer care request or website use.
How we collect your information
We may collect personal information when you:
- Submit an enquiry form on our website.
- Email or telephone us.
- Contact an appointed estate agent about one of our developments.
- Reserve a plot.
- Progress a property purchase.
- Attend a viewing, home demonstration or handover.
- Submit a customer care or defect report.
- Send us photographs, forms or supporting documents.
- Use our website and agree to non-essential cookies.
We may also receive relevant information from estate agents, solicitors, warranty providers, contractors and other parties involved in your enquiry, reservation, purchase or customer care process.
How we use your information
We use personal information to:
- Respond to enquiries.
- Arrange viewings or provide property information.
- Manage reservations.
- Support the legal and sales process.
- Provide updates on build progress where relevant.
- Discuss available options or choices.
- Prepare for handover.
- Manage customer care requests after completion.
- Arrange inspections, repairs or contractor visits.
- Keep records of communications, decisions and warranty matters.
- Improve our website, developments and customer service.
- Meet legal, regulatory, tax, accounting and insurance obligations.
- Protect our business, customers, staff, contractors and properties.
Lawful bases for using your information
We rely on different lawful bases depending on how and why we use your information.
These may include:
Contract
When we need to use your information to take steps before entering into a contract, manage a reservation, progress a purchase or provide aftercare connected with your home.
Legal obligation
When we need to keep records or share information to comply with legal, tax, regulatory or property-related obligations.
Legitimate interests
When we use your information to run our business, respond to enquiries, manage developments, keep records, deal with customer care matters, improve our service and protect our legal position. We only rely on this basis where our interests are not overridden by your rights.
Consent
When you choose to receive marketing updates from us, or where consent is required for certain cookies or similar technologies.
You can withdraw consent at any time where consent is the lawful basis for processing.
Marketing
We may send you updates about Loosegate Homes developments if you have asked to receive them, or where we are otherwise allowed to do so under data protection and marketing rules.
You can unsubscribe or ask us to stop sending marketing messages at any time by contacting us.
We do not sell your personal information.
Sharing your information
We may share relevant personal information with trusted third parties where needed. This may include:
- Appointed estate agents.
- Solicitors and conveyancers.
- Mortgage advisers or financial advisers, where you have involved them.
- D Brown Builders and customer care teams.
- Contractors and tradespeople carrying out inspections or remedial works.
- NHBC or other warranty providers.
- Surveyors, engineers, consultants and professional advisers.
- IT, website, email and hosting providers.
- Accountants, insurers and legal advisers.
- Public bodies, regulators or authorities where required by law.
We only share information that is necessary for the relevant purpose.
International transfers
Some of our service providers, such as website, email, analytics or software providers, may process data outside the UK.
Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place, such as UK-approved contractual protections or other lawful transfer mechanisms.
How long we keep your information
We keep personal information only for as long as needed.
The retention period depends on the type of information and why it was collected. For example:
- General enquiry information may be kept while we respond to your enquiry and for a reasonable period afterwards.
- Reservation and purchase records may be kept for longer because they relate to property transactions, legal obligations and business records.
- Customer care and warranty records may be kept for the period needed to manage the home, warranty, insurance, legal and aftercare position.
- Financial and accounting records may be kept for the period required by law.
- Marketing information is kept until you unsubscribe or ask us to remove it, unless we have another lawful reason to retain a record.
When information is no longer needed, we will delete it securely or anonymise it.
Cookies and website analytics
Our website may use cookies and similar technologies.
Cookies are small files placed on your device. They help websites work properly, remember preferences, understand website usage and improve performance.
Some cookies are essential. These are needed for the website to work and do not usually require consent.
Other cookies, such as analytics or marketing cookies, will only be used where required consent has been given.
You can manage cookies through your browser settings. If our website uses a cookie banner or preference tool, you can also use that to choose which non-essential cookies you accept.
How we protect your information
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who need it for their work.
No website, email system or online service can be guaranteed as completely secure. Please take care when sending sensitive information by email.
Your rights
Under UK data protection law, you have rights in relation to your personal information.
These may include the right to:
- Ask for access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information in certain circumstances.
- Ask us to restrict how we use your information.
- Object to certain uses of your information.
- Ask for a copy of information you have provided in a portable format.
- Withdraw consent where we rely on consent.
- Complain to the Information Commissioner’s Office.
These rights do not apply in every situation. We may need to keep certain information where required for legal, contractual, warranty, insurance or legitimate business reasons.
How to contact us about privacy
To ask a privacy question or make a request about your personal information, please contact:
Loosegate Homes
Seas End Road
Moulton Seas End
Spalding
PE12 6LD
Email: enquiries@loosegate.com
We may need to confirm your identity before responding to certain requests.
Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.